Refund policy

Return and Refund Policy:

We at Better Motion are committed to ensuring your satisfaction with our services. Please read the following carefully to understand our return and refund policy.

  1. 30-Day Return Policy: We offer a 30-day return policy from the date of receipt of your item. If for any reason you are not satisfied with your purchase, you may request a return within this period.

  2. Eligibility Criteria for Returns:

    • The item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging.
    • You must provide the receipt or proof of purchase.

  3. Initiating a Return: To start a return process, please contact us at info@bettermotion.io We will provide you with further instructions and a return shipping label. Returns sent without prior authorization will not be accepted.

  4. Damages and Issues: Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, please contact us immediately to rectify the issue.

  5. Non-Returnable Items: Certain items are non-returnable, including services, perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards.

  6. Exchanges: If you wish to exchange an item, we recommend returning the original item and placing a new order separately for the desired item.

  7. European Union 14-Day Cooling Off Period: If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days without justification, provided the item meets the eligibility criteria mentioned above.

  8. Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days to your original payment method. Please note that the processing time by your bank or credit card company may vary.

  9. Contact Us: If you have any further questions or concerns regarding our return and refund policy, please don't hesitate to contact us at info@bettermotion.io.

Thank you for choosing Better Motion. We appreciate your trust in our services.